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Password Guidance

The following is guidance when choosing a password:

  • Use a password which is a minimum of 12 characters
  • Use a password which is easy to remember, but hard to guess
  • Do not share your password
  • Do not write down your password
  • Do not use the same password for multiple systems

An example of a good password would be using three words such as: pinkcustardhouse

Password Breach

If you suspect your password has been compromised, reset it using the 'reset your password' link on the ECG On-Demand login screen. If you are unable to do this, please contact technical support on 0345 521 2992.

Local Policy

Your organisation may have its own password policy in addition to the guidance contained within this document. Please speak to your local IT support or governance team for assistance on your policies if required.

Additional Information

Additional advice on passwords and cyber security can be found on the National Cyber Security Centre website: